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In the modern era, all the industries out there are using their own tactics and tips in order to thrive and become successful. This is why it will become difficult for you to find some common traits among all the industries that you see. But there is one thing that you will find in almost all the industries and that is the presence of call centers.


With customer support becoming a critical part of the modern-day industry landscape, call centers have become a necessity for almost every firm out there. And if you are planning to set up a call center or working with one and planning to equip the people in the call center with the best phones then you have come to the right place as this is what we are going to discuss in this blog post.


You should know that equipping your support team with the right phones is crucial since along with the experience of the support team, the technology and device that you will use will matter a lot in deciding the quality of your customer support.


So, let’s look at the top 5 most used phones in the call centers




If you are looking for one of the best phones out there that uses some of the top call centers then you should go with Avaya without any second thoughts. You should know that this is basically a California-based multinational company that offers a wide array of business communications services along with VoIP, data, and CRM applications. It doesn’t matter which type of call center or support team you are going to build, if you will choose Avaya then you will not have to deal with any type of problem as they are best in what they do and that is providing the best communication medium.




This is basically a global company and it has its HQ in Canada. In the year 2011, this company shifted to offering unified communication solutions and before that, it dealt only with TDM PBX systems and applications. Although this company has a lot to offer to you, at the same time, one of the major offerings to the company is MiVoice Business Call Service. If you are looking forward to a company that is used by a wide array of audience bases then sticking with Mitel will be the best choice for you in any case.




If you are worried about burning a hole in your pocket while choosing a phone for your support team and still not ready to compromise on the quality of the phone that you will purchase then you will need to choose Nextiva without any second thoughts. You should know that this is basically an Arizona-based VoIP and they are also a cloud-based service provider. You will be surprised to know that till now, this company has served more than 100,000 clients and this is one of the most important reasons why you can trust them.


VoIP Logic


This is a platform as a service provider that is basically owned by BroadSoft. One of the best things about this company is that the platform that they will offer you for your support team will be highly flexible and this is why it will prove to be ideal for all the small businesses that have maximum chances of growth. You will get the added advantage of more than 15 service providers as the company has partnered with all of them. So, if you are looking forward to a wide array of options in terms of service providers then going with VoIP logic will be the best choice.




It is basically free and open-source software that has been created by Mark Spencer. It has been basically designed to reliable communication servers out of any type of business-grade computer and this is what makes this one of the best options for your call centers. If you will choose Asterisk then you will get multiple PBX features and this is what makes this one of the best options out there, especially if you are looking forward to a reliable phone system in your support team.

Top 5 most Used Phones in The Call Centers

11 June 2021


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